Casa Moderna & Mistico Beach Club + Boat Shuttle

The pictures are definitely a much more appealing representation of this property than the reality. The pictures must be at least 10 years old and they are little to know views of the canal as everything has grown and developed so much.Thankfully, we left when we did. Within an hour of us leaving, we received a message that there was a flood inside, but that seemed to be a toilet issue that ultimately I assume was cleaned up.The grill represented was on the roof next to the pool, but in reality, it was a cheap charcoal grill with unworkable cheap charcoalThere was construction going on in the home next-door that was loud, but fortunately, we were gone most of the dayRegarding the amenities and dishware, etc., this property had the bare minimumThere was an issue with the TV that took until day two for us to figure out. They were open to fixing it, but would not enter the property without us there and we were only there at night and did not want to have to deal with maintenance at that time.Upon checking in, we left our bags in the check-in office, and were surprised that they were moved to the condo without our knowledge. While it was nice to not have to move our luggage, it was uncomfortable, knowing our valuables were moved with no knowledge to us and no communication to us.

Good morning, We have stayed at four places over the past two years with you, three of which were great. I’m writing to share feedback regarding our recent stay at your property called Casa Moderna Fresca, which unfortunately did not meet expectations. Throughout our stay, there was ongoing construction noise that was extremely loud and disruptive on a daily basis. I can share videos for you if you would like to hear the noise. It made it difficult to relax, and we were unable to enjoy outdoor areas such as the roof top pool and patios, which was a major reason we chose this rental. Additionally, construction workers were frequently leaving food and drink items on the front walkway, which created an unclean and unwelcoming environment. Inside the home, we experienced several maintenance and cleanliness issues: • The refrigerator emitted a constant beeping noise, which was both distracting and frustrating. • The toilet in the master bathroom did not function properly and repeatedly clogged. • There were leftover food containers in the refrigerator upon our arrival, which raised concerns about the overall cleanliness of the property. I have pictures if you would like to see them. Given these issues, our stay was significantly impacted, and we were unable to fully enjoy the experience we had planned and paid for. I would appreciate your consideration of a partial refund or other resolution in light of these circumstances. Thank you for your attention to this matter. I look forward to your response.

Casa Moderna Fresca was lovely. Very spacious and clean. Could use more dishes but if you’re not planning on cooking it won’t be an issue. The pool is very small so it would have been really nice to have had access to the pool at the main hotel. Or at least have the option of buying a day pass

The accommodations were as expected. Positive: Spacious accommodations. Beautiful resort with restaurants available on site.

I would not rent that unit again.